Last updated: 18 September
1. Service provider
Athena Binte A Bakar
IČO: 17545048
Registered/business address:
Květnová 817/23182 00 Praha – ĎábliceCzech Republic
Contact: athenaabakar@gmail.com
2. Retreat service
These Terms govern bookings for Mushroom Picking, Yoga & Painting Retreat events organised by the service provider.
Each booking relates to the specific retreat event described in the booking information provided to you, including its dates, location, accommodation, activities, meals, price, and any other relevant details.
The dates, location, programme, accommodation, price, and included services for each retreat are set out in the relevant event information provided on the website or during the booking process.
The programme for an upcoming event may change slightly if required by weather, mushroom conditions, safety considerations, instructor availability, or other circumstances outside our reasonable control. We will make reasonable efforts to preserve the overall character and value of the retreat.
3. How a booking is made
- You send an enquiry or contact us.
- We provide information about the upcoming event, availability, and payment.
- You confirm that you wish to book.
- We provide payment instructions.
- Your booking becomes binding once the agreed payment has been received.
Submitting the website interest form does not create a binding booking.
4. Price and payment
The price is the amount confirmed as part of your booking. Unless expressly stated otherwise, transport to and from the booked retreat is not included.
Payment is made by bank transfer using the details we provide. Invoices are sent electronically by email. Until payment is received, we may not be able to hold a place indefinitely.
5. Participant cancellation
| Notice before the arrival/start date | Refund |
|---|---|
| More than 14 days before the arrival/start date | 100% |
| 8–14 days before the arrival/start date | 50% |
| 7 days or less before the arrival/start date | No refund |
The relevant date is the date on which we receive your clear cancellation notice. To cancel, contact athenaabakar@gmail.com.
6. Replacement participant
If you cannot attend, you may propose a suitable replacement participant. If the replacement accepts the booking conditions and takes over the place, the original participant can receive a full refund once the replacement is confirmed.
7. If we cancel the retreat
If we cancel the booked retreat and cannot provide a suitable alternative, we will refund the retreat price paid in full. Separate expenses, such as independently purchased transport, are not refunded unless applicable law requires otherwise.
8. Fixed dates and withdrawal rights
Retreat bookings are for services provided on specific dates and may include accommodation, meals and leisure activities. Because of this, the standard 14-day right to withdraw from an online contract generally does not apply.
Instead, cancellations are handled according to the cancellation terms above.
This does not affect any rights you may have if the service is not provided as agreed or where the law gives you another mandatory remedy.
9. Participant responsibilities
- Provide accurate booking information.
- Tell us about dietary, allergy, accessibility, or other important practical needs.
- Follow reasonable safety instructions.
- Behave in a way that does not materially endanger or seriously disrupt other participants.
Yoga, hiking, foraging, and other physical activities should be adapted to your own condition and abilities. Mushroom availability depends on nature and cannot be guaranteed. Participants must follow the guides' instructions about identifying and handling mushrooms.
10. Complaints
If you believe the booked retreat service was not provided as agreed, please contact us as soon as possible at athenaabakar@gmail.com and describe the issue.
Where possible, raise issues during the retreat so we have an opportunity to address them. Consumer complaints are handled without undue delay. Where legally required, we will decide how to handle the complaint immediately or, in more complex cases, within 3 working days, and resolve it within 30 days unless a longer period is agreed with you.
11. Out-of-court dispute resolution
If you are a consumer and we cannot resolve a dispute directly, you may contact the Czech Trade Inspection Authority (ČOI) for out-of-court consumer dispute resolution.
Česká obchodní inspekce (ČOI)
Štěpánská 44
110 00 Praha 1
Czech Republic
coi.gov.cz
12. Personal data and governing law
Personal data is handled under our Privacy Policy. These terms are governed by Czech law. Mandatory consumer rights remain unaffected.